Anna Beck Return Policy

Please be aware that all Anna Beck merchandise purchased online must be returned directly to Anna Beck, and not any retail stores. We are unable to accept any returns for items bought in a retail store or on another website. If this is the case, please refer to their return policy for further information.

Anna Beck wants you to be completely satisfied with your online purchase. If for any reason you are not, we are happy to accept a return. Unworn merchandise may be returned within 30 days of receiving shipment for a full refund, less shipping costs.

Please expect up to 2 weeks for your return to be processed.

To return merchandise, please send all returns via a traceable carrier and in a well-padded box or envelope to:

ANNA BECK DESIGNS
Anna Beck: Returns
9021 Melrose Ave.
Ste 201
West Hollywood, CA 90069

 

Q & A

Back Orders
What is Anna Beck’s exchange policy?
How are refunds processed?
What if the merchandise I ordered was damaged in shipment?
How should I ship my return?

Please note, all our jewelry is handcrafted in Bali and can take 4-6 weeks to arrive if on back order. If you need your item(s) to ship immediately, please call our office at 310.860.1506 to find out the availability.

In order to provide the quickest service, we process exchanges as soon as we receive the product. If you would like a different size, length, or style, return your original merchandise and let us know what you would like. We will charge you any difference in price for the new merchandise for different price exchange, or credit your card in the case of a return as soon as we receive your return. You will also be charged a shipping fee for the items being exchanged.

Full refunds, excluding original shipping costs, will be given in the same form of payment used for purchase. You will receive an email confirmation as soon as the refund has been completed.

In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 30 days of the receipt of your damaged package.

For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.